Error during upgrade: Failed to add the Private Key to the SecretStore Vault (Store Result: Failed to load engine 'DPAPI'.)

Applies to:

Trust Protection Platform version 20.3 - 22.2

Symptom:

Error occurs if customer is mid upgrade and have not yet upgraded all of their TPP servers but are trying to run TPP during the upgrade.

Cause:

There is a process that is done near the end of the upgrade that has not completed yet.

Resolution:

Complete upgrading all of your TPP servers.  If you are unable to upgrade all of them at this time, you can run a SQL query to fix the issue until you are able to finish the entire upgrade process.

Here is the query:

update config_policies set AttributeValue = 'Software' where Attribute = 'Encryption Driver' and AttributeValue = 'DPAPI';
update config_contains set AttributeValue = 'Software' where Attribute = 'Encryption Driver' and AttributeValue = 'DPAPI';
update config_policies set AttributeValue = 'Protection Key' where Attribute = 'DPAPI:Default' and AttributeValue = 'Software:Default';
update config_contains set AttributeValue = 'Protection Key' where Attribute = 'DPAPI:Default' and AttributeValue = 'Software:Default';