How to: View Events

Applies to:

Viewing events is very useful when you are trying to troubleshoot issues with Customer support.

It will allow you to view the data relevant to the problem you are experiencing.

This article provides instructions on how to view events from the Web Administration Console

In the below example, we want to view ALL events.

Log into the Web Administration Console as someone who has access to the "Default SQL Channel" under the Logging Tree
Navigate to the Logging tree
Expand the "Channels" object and select the "Default SQL Channel"
Click on the "General" tab of the "Default SQL Channel" object
All events are now displayed

As a rule of thumb:

If you have an issue with a certificate, select the General tab from the certificate object you are having issue with
If you have an issue enrolling with a Certificate Authority, select the General tab from the CA Template you are attempting to enrol against
If you have an issue connecting to a device, select the General tab from the device you are attempting to connect to
If you have an issue provisioning to an application, select the General tab from the application you are attempting to provision
If the information displayed is not sufficient for troubleshooting, debug logging may need to be enabled