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Error: "Method not found" when provisioning to a Datapower device

Symptom

When trying to provision a certificate to an IBM Datapower device using Director version 6.0.2, the following error is displayed at stage 800:

Certificate processing encountered an unexpected error. Error: Method not found: 'Void Venafi.Net.Ssh.SetExtraLoginPrompts(System.Collections.Hashtable)'.


Cause

There is an additional update package that needs to be installed to prevent this error from occurring.


Resolution

  1. Contact Venafi Support and request Venafi Core Field Test Patch 6.00.02.24493
  2. Copy the file to the .../venafi/packages folder
  3. Install the package with Director Updater
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