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Error: Director Updater v2.0.6, "Failed to install product license"

Applies to:

Director 6.1.2, while using Director Updater v2.0.6 to install a package.

Symptom:

The following error may be encountered while performing a package installation: 

Installing Licenses

Failed to install product license; error: Object reference not set to an instance of an object.

 

screenshot.png

 

Cause:

The licenses registry key was not previously installed.

 

Resolution:

  1. Download the attached fix.reg file.
  2. Double click the file once downloaded.
  3. If prompted by UAC to grant permission, click Yes.
  4. When prompted by Registry Editor to ask your permission, click Yes.

The necessary licenses registry key is now installed and you can proceed installing the Director package.

 

If you don't wish to download the fix.reg file you can manually edit the registry.

  1. Run regedit to use the Registry Editor.
  2. If prompted by UAC to grant permission, click Yes.
  3. Select the HKEY_LOCAL_MACHINE\SOFTWARE\Venafi registry key.
  4. Click the Edit | New | Key menu item to create a new key named Licenses.
  5. Exit the Registry Editor.

 

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