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Error: "HTTP Error 401.3 - Unauthorized" when accessing the user portal

Applies to:

Venafi Encryption Director 14.1
Venafi User Portal

Symptom:

The following error is seen when using attempting to access the user portal:

HTTP Error 401.3 - Unauthorized
You do not have permission to view this directory or page because of the access control list (ACL) configuration or encryption on this resource on the Web server.

Screen_Shot_2014-04-22_at_1.59.29_PM.png

Cause:

The ISUR user for anonymous authentication does not have sufficient rights to read the files for the user portal.

Solution:

Do the following to resolve the issue:

  1. Open Internet Information Services (IIS) Manager.
  2. Click on the Sites -> Venafi -> Portal -> Authentication

    Screen_Shot_2014-04-22_at_2.58.37_PM.png
  3. Right click on "Anonymous Authentication" and select "Edit".
  4. Change from "Anonymous User Identity" to "Application Pool Identity"

    Screen_Shot_2014-04-22_at_2.58.18_PM.png
  5. Restart IIS or the Application pool.
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