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Error: HTTP 500.24 - Internal Server Error

Applies to:

Venafi Encryption Director 14.1Venafi User Portal

Symptom:

The following error is see when accessing the the user portal:

HTTP 500.24 - Internal Server Error
An ASP.NET setting has been detected that does not apply in Integrated managed pipeline mode.

Screen_Shot_2014-04-22_at_1.45.42_PM.png

Cause:

The problem is the User Portal application pool had "ASP .Net Impersonation" set to "Enabled"

Resolution:

Do the following to resolve the issue:

  1. Open Internet Information Services (IIS) Manager.
  2. Click on the Sites -> Venafi -> Portal -> Authentication

    Screen_Shot_2014-04-22_at_2.58.37_PM.png
  3. Set "ASP .Net Impersonation" = Disabled.

    Screen_Shot_2014-04-22_at_1.56.51_PM.png
  4. Restart the app pool or reset IIS (iisreset).
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