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Getting Error "An unexpected error occurred while communicating with the server." When accessing the user portal

Applies To:

Venafi Encryption Director 14.1

Symptom:

Getting the following error when accessing the User Portal:

 

An unexpected error occurred while communicating with the server.

The following information may be useful in troubleshooting the error:

REQUEST TYPEGET

REQUEST URL
/portal/api/terminology/language?=1400526018101

HTTP STATUS CODE
500

Screen_Shot_2014-05-19_at_1.05.36_PM.png

 

Resolution:

Do the following to resolve the issue:

  1. Open an administrator command prompt.
  2. Change director to %windir%\Microsoft.NET\Framework64\v4.0.30319.
    cd %windir%\Microsoft.NET\Framework64\v4.0.30319 
  3. Run the aspnet_regiis.exe command to register ASP.NET with IIS.
    aspnet_regiis.exe /iru

The problem should now be resolved.

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