Applies To:
Venafi Encryption Director 14.1
Symptom:
Getting the following error when accessing the User Portal:
An unexpected error occurred while communicating with the server.
The following information may be useful in troubleshooting the error:
REQUEST TYPEGET
REQUEST URL
/portal/api/terminology/language?=1400526018101
HTTP STATUS CODE
500
Resolution:
Do the following to resolve the issue:
- Open an administrator command prompt.
- Change director to %windir%\Microsoft.NET\Framework64\v4.0.30319.
cd %windir%\Microsoft.NET\Framework64\v4.0.30319
- Run the aspnet_regiis.exe command to register ASP.NET with IIS.
aspnet_regiis.exe /iru
The problem should now be resolved.
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