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Policy tree shows blank when logging into webadmin

Applies To:

Venafi Encryption Director 14.1

Symptom:

The Tree View does not show up when using IE in compatibility mode.

The Policy shows blank after logging into Webadmin.

Screen_Shot_2014-05-30_at_2.50.33_PM.png

Cause:

Extra commas were inserted that broke various trees in IE compatibility view.

Resolution:

Resolution #1:

Add the following code to your WebAdmin web.config to force IE to turn OFF compatibility mode for our site:

File Location: Venafi\Web\Admin\Web.config

<httpProtocol>
<customHeaders>
<clear />
<add name="X-UA-Compatible" value="IE=Edge" />
</customHeaders>
</httpProtocol>

This should be placed between:
<configuration>
<system.webServer>


</system.webServer>
</configuration>

 

Resolution #2

  1. Turn off compatibility mode in the browsers for intranet sites.
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