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Error: \r\n When opening WebAdmin or Aperture

Applies To:

Trust Protection Platform 14.x

Symptoms:

When trying to access either WebAdmin or Aperture the server times out with a \r\n. Also, the URL may repeat itself over and over again.

 

Webadmin_Repeat_Error.png

 

Cause:

A Web.config file is causing conflict with the other Web.config file and is causing problems with the way IIS directs the user to the site.

Resolution:

  1. Navigate to [Drive]:\Program Files\Venafi\Web.
  2. Check to see if there is a "Web.config" file in the root of of the Venafi\Web folder.
  3. If yes, remove the "Web.config" file.
  4. Restart IIS.
  5. Check to see if WebAdmin and Aperture is working properly.

 

Web.config.PNG

 

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