Follow

Error: Upgrading to 6.1 causes WinAdmin to fail/crash

Applies to:

Symptom was seen while upgrading from version 6.02 to 6.1.

Symptom:

Upgrading a Certificate Manger installation with the SSH, and Symmetric key manager products installed to the same server causes the Windows Administrator UI ( WinAdmin) to fail. 

Cause: 

While troubleshooting this symptom we compared the DLLs installed after fresh install of 6.1 with a server that had been recently upgraded from 6.02 to 6.1.

These dlls are installed in this folder, by default:

  • C:\Program Files\Venafi\Drivers
 

 1: Fresh install:

A List of DLLS installed after a clean install of Version 6.1

WinAppBasic.dll


WinAppBrocade.dll


WinAppCiscoACE.dll


WinAppCiscoCSS.dll


WinAppDataPower.dll


WinAppF5.dll


WinAppGSK.dll


WinAppIIS5.dll


WinAppIIS6.dll


WinAppiPlanet.dll


WinAppJKS.dll


WinAppNetScaler.dll


WinAppPem.dll


WinAppPkcs12.dll


WinAppTealeafPCA.dll


WinAppVAMnShield.dll


WinCAComodo.dll


WinCAEntrustNet.dll


WinCAEntrustSecMan.dll


WinCAGeoTrustReseller.dll


WinCAMicrosoft.dll


WinCARedhat.dll


WinCARSA.dll


WinCAThawte.dll


WinCAUniCERT.dll


WinCAVerisign.dll


WinCAzOS.dll


WinCertDashboard.dll


WinCertificateRoots.dll


WinCertificates.dll


WinCredentials.dll


WinDashboard.dll


WinDevice.dll


WinDiscovery.dll


WinEncryption.dll


WinEncryptionPkcs11.dll


WinIdentity.dll


WinIdentityAD.dll


WinIdentityADWizard.dll


WinJumpServer.dll


WinKmip.dll


WinKmipAgent.dll


WinKmipKeystore.dll


WinLog.dll


WinPlatform.dll


WinPolicy.dll


WinProxy.dll


WinReportCertificateExpiration.dll


WinReportEntitlement.dll


WinReporter.dll


WinReportLicensing.dll


WinRights.dll


WinTestcase.dll


WinValidation.dll


WinVscep.dll


WinWizardCertificates.dll


WinWizardDiscovery.dll


WinWorkflow.dll

 

2: Upgraded install. 

The 7 Extra DLLS there after a 6.02 server is upgraded to 6.1

WinAgentBulkLoader.dll

WinReportDiscovery.dll

WinReportSSHdll

WinSsh.dll

WinSshDashboard.dll

WinSymmetricBasic.dll

WinWizardSsh.dll


Troubleshooting: 

Executing this command in the windows command line will show you a list files and the creation date of your server, so you can compare the above list to your server. 

 

C:\Users\Administrator>dir "c:\Program Files\Venafi\Drivers\*.DLL " /S  -TC

Resolution:

To workaround this issue, find and delete the extra seven DLLS under the platforms folder.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk