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Error: Director Updater doesn't list any packages

Symptom:

When running Director Updater, no packages are listed.

updater.png

Cause:

There are a number of possible causes for this issue:

  1. Make sure that you are running the correct version of Director Updater for the version of Venafi Encryption Director you are using.
    1. Director 6.0.1            -- Updater 1.7.0
    2. Director 5.3.1 - 5.3.4 -- Updater 1.6.0
    3. Director 5.3.0            -- Updater 1.5.0
  2. Make sure that the update package is in the ...\Venafi\Packages folder.
  3. Make sure that the update packages do not have a read-only flag on them.
  4. Make sure that you have the correct patch for the version of Venafi Encryption Director that you are using.
    1. The file name Discovery Field Test Patch 5.03.04.22734.vupkg indicates that this package is for version 5.3.4
  5. If Director Updater is running on Windows Server 2008R2, you may need to run it by:
    1. Clicking on Start -> All Programs -> Venafi
    2. Right-click on Director Updater and click Run as administrator

Resolution:

Once the cause has been resolved, click the refresh button in Director Updater to display the package/s

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