Symptom:
When installing Venafi Encryption Director on Windows Server 2008R2, the error "Venafi Director Control Center has stopped working" is displayed
Cause:
This error is due to Microsoft User Access Control restrictions for the account that is being used to install Venafi Encryption Director.
Resolution:
- In the start menu, type CMD into the search field.
- Right-click CMD and select Run as administrator.
- CD to .../Venafi/Platform
- For 5.3.x: Run DCC.exe -wizard in the command shell
- For 6.0.x: Run DCC.exe -wizard -product:[Cert|SSH|Sym] in the command shell
- Continue through the rest of the install wizard
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