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Error: "Venafi Director Control Center has stopped working" is displayed during installation

Symptom:

When installing Venafi Encryption Director on Windows Server 2008R2, the error "Venafi Director Control Center has stopped working" is displayed

Cause:

This error is due to Microsoft User Access Control restrictions for the account that is being used to install Venafi Encryption Director.

Resolution:

  1. In the start menu, type CMD into the search field.
  2. Right-click CMD and select Run as administrator.
  3. CD to .../Venafi/Platform
  4. For 5.3.x: Run DCC.exe -wizard in the command shell
  5. For 6.0.x: Run DCC.exe -wizard -product:[Cert|SSH|Sym] in the command shell
  6. Continue through the rest of the install wizard
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