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Error: Director Updater 1.7.2 fails to install or installs and continues to run 1.7.0

Symptom

Windows Server 2003

Director Updater fails to install and throws an event ID  

The description for Event ID ( 1035 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Venafi Encryption Director Updater, 1.7.2.0, 1033, 0, (NULL), , .

Windows Server 2008

      Director Updater installs fine but when run, Director Updater 1.7.0 runs instead

Cause

      Both Director Updaters remain installed in Add/Remove programs

Resolution

      Uninstall both director Updaters and install 1.7.2 only. It should complete install and the proper Director Updater will run.

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