Symptoms
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After reinstalling Director 6.0.1 Configuration Wizard never launches
- Attempting to remove Director results in an error indicating installer did not finish
- Attempting to repair Director installation results in error indicating insufficient privileges to add VED service
- Attempting to launch Director 6.0.1 fails with error:
Faulting application name: WinAdmin.exe, version: 6.0.0.22645, time stamp: 0x4e20746e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0434352
Fault offset: 0x000000000000cacd
Faulting process id: 0xc08
Faulting application start time: 0x01cd1f01498dba4f
Faulting application path: C:\Program Files\Venafi\Platform\WinAdmin.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 8781ae77-8af4-11e1-8a00-000c29907e89
Cause
Director 6.0.2 adds new .NET policies that are not removed during uninstall. These policies cause problems for older versions of Director.
Resolution
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Remove the .NET policies added by Director 6.0.2 by deleting the following registry keys:
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.5.3.Venafi.Core.Bootstrap__018fec76820cced1
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.5.3.Venafi.Core__018fec76820cced1
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Run the Director installer and remove Director
- Re-install Director
Comments