Symptoms

• After reinstalling Director 6.0.1 Configuration Wizard never launches

• Attempting to remove Director results in an error indicating installer did not finish
• Attempting to repair Director installation results in error indicating insufficient privileges to add VED service
• Attempting to launch Director 6.0.1 fails with error:

Faulting application name: WinAdmin.exe, version: 6.0.0.22645, time stamp: 0x4e20746e

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

Exception code: 0xe0434352

Fault offset: 0x000000000000cacd

Faulting process id: 0xc08

Faulting application start time: 0x01cd1f01498dba4f

Faulting application path: C:\Program Files\Venafi\Platform\WinAdmin.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 8781ae77-8af4-11e1-8a00-000c29907e89

Cause

Director 6.0.2 adds new .NET policies that are not removed during uninstall. These policies cause problems for older versions of Director.

Resolution

1. Remove the .NET policies added by Director 6.0.2 by deleting the following registry keys:

1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.5.3.Venafi.Core.Bootstrap__018fec76820cced1

2. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.5.3.Venafi.Core__018fec76820cced1

2. Run the Director installer and remove Director

3. Re-install Director