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Error: Director Services fail to start, WinAdmin closes after login

Symptom:

- WinAdmin closes after login

- Venafi Encryption Director and Venafi Log Server services fail to start

- Windows event logs show Application errors after services fail to start:

Service cannot be started. Venafi.Core.VenafiException: Framework failed to initialize: The Specified directory object cannot be found.

at System.DirectoryServices.ActiveDirectory.ActiveDirectorySchemaProperty..ctor(DirectoryContext context, String ldapDisplayName, DirectoryEntry propertyEntry, DirectoryEntry schemaEntry)   

at System.DirectoryServices.ActiveDirectory.ActiveDirectorySchema.GetAllProperties(DirectoryContext context, DirectoryEntry schemaEntry, String filter)   

at System.DirectoryServices.ActiveDirectory.ActiveDirectorySchema.FindAllProperties()   

at Venafi.Drivers.IdentityAD.Initialize(String DN, String[] StandardAttributes, String[] NativeAttributes, String& Error)

at Venafi.Core.Identity.LoadIdentity(String DriverName, String Configuration, Int32 Rank, String[] StandardAttributes, String[] NativeAttributes, String& Error)

at Venafi.Platform.Framework.Initialize(String& Error)

at Venafi.Platform.Core..ctor()

at Venafi.Platform.Core.Start(String[] arguments)

at Venafi.Platform.Service.OnS...

 

Cause:

- Problem with Active Directory Identity configuration or connectivity

 

Resolution:

- Check network connectivity

- Contact support

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