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Error: Director Updater crashes when launched

Applies to:

Director 6.1 and up

 

Symptom:

Director Updater crashes when launched with error details:

Problem signature:  

  • Problem Event Name: APPCRASH
  • Application Name: DirectorUpdater.exe  
  • Application Version: 1.6.3.0  
  • Application Timestamp: 4e2da89f  
  • Fault Module Name: KERNELBASE.dll  
  • Fault Module Version: 6.1.7601.17651  
  • Fault Module Timestamp: 4e21213c  
  • Exception Code: e0434352  
  • Exception Offset: 000000000000cacd  
  • OS Version: 6.1.7601.2.1.0.272.7  
  • Locale ID: 1033  
  • Additional Information 1: 2413  
  • Additional Information 2: 2413de213f38e5efe700010a55469627  
  • Additional Information 3: 9b72  
  • Additional Information 4: 9b726e6ed2731aab87f4d77572a37a39

 

Cause:

Director Updater has not been updated from a previous version and is not compatible with current version of Director.  

 

Resolution:

Update Director Updater to the current version:

  1. Uninstall the old version of Director Updater
  2. Install the version of Director Updater that was provided with your current in use version of Director
  3. Launch Director Updater using the “Run as administrator” option from the Right click menu
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