Applies to:
Venafi Encryption Director 6.x.
Symptom:
Email notifications to Active Directory (AD) contacts are not working after configuring a new AD Identity Provider. Default SQL channel shows the following type log entries:
Info: Info, Identity - Find Driver for Name and Prefix, \VED\Engines\VEDServer failed to find a driver that could resolve the name AD+AD:6931313e304c6042b5343c6587ee96cc with the prefix of AD+AD.
Cause:
Identity driver has not been reloaded after configuring the new AD Identity Provider.
Resolution:
Restart the following services after completing the AD Wizard:
- Venafi Encryption Director
- Venafi Log Server
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