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Error: DirectorUpdater Fatal Error displayed when installing or upgrading to Trust Protection Platform

Applies to:

Trust Protection Platform 14.1

Oracle Client 11g Release 2.0.0 and below

 

Symptom:

After installing / upgrading to Trust Protection Platform 14.1, the DirectorUpdater Fatal Error message:

 

DirectorUpdater could not unload existing Director files.

The only known cause for this os a certain version of the Oracle client.

 

Please re-run the updater and do not chose schema update option and consult the readme that came with the package.

 

Screen_Shot_2014-05-13_at_12.04.32.png

Cause: 

This is caused by the Oracle version currently in use.

 

Resolution:

Upgrade the Oracle Client to 11g Release 2.0.4 and run Venafi Control Center to complete the installation / upgrade.

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