Error: DirectorUpdater Fatal Error displayed when installing or upgrading to Trust Protection Platform

Applies to:

Trust Protection Platform 14.1

Oracle Client 11g Release 2.0.0 and below



After installing / upgrading to Trust Protection Platform 14.1, the DirectorUpdater Fatal Error message:


DirectorUpdater could not unload existing Director files.

The only known cause for this os a certain version of the Oracle client.


Please re-run the updater and do not chose schema update option and consult the readme that came with the package.




This is caused by the Oracle version currently in use.



Upgrade the Oracle Client to 11g Release 2.0.4 and run Venafi Control Center to complete the installation / upgrade.

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