Error: HTTP Error 404.7 File_Extension_Denied message is displayed when accessing the WebAdmin

Applies to:

All Trust Protection Platform versions

All Venafi Encryption Director versions

Symptoms:

When accessing Web Admin portal, an HTTP error 404.7 File_Extension_Denied message is displayed

Cause:

This is caused by IIS not allowing unlisted extension to run. For more information refer to http://support.microsoft.com/kb/942045

Resolution:

As per the MIcrosoft KB, allowing unlisted extension to run resolve the problem.

To allow unlisted extension to run:

1. Open File Explorer and go to %windir%\System32\inetsrv\config
2. Create a backup copy of applicationHost.config
3. Edit the applicationHost.config
4. Search for <requestFiltering> section
5. Change <fileExtension allowUnlisted="false"> to <fileExtension allowUnlisted="true">
6. Save and restart IIS services
7. WebAdmin should now be accessible