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Error: User can't login to Venafi console with special characters in Full Name of user Account

Applies to:

Venafi Encryption Director 6.0-11.0

Venafi Trust Protection Platform 14.1 & 14.2

 

About:

Active Directory accounts with any of the four special characters in the "Full Name" of the user account won't be able to login.  The four characters are:

  • Asterisks *
  • Open Parenthesis (
  • Close Parenthesis )
  • Backslash \

2014-06-09_14-34-21.png

 

If any of the four special characters exist in the "Full Name" then the user object's Subject Distinguished Name is affected and they won't be able to login.

This is a known issue and is targeted to be fixed in future versions

 

Workaround:

Rename the "Full name" to not include any of the mentioned special characters

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