Error: User can't login to Venafi console with special characters in Full Name of user Account

Applies to:

Venafi Encryption Director 6.0-11.0

Venafi Trust Protection Platform 14.1 & 14.2



Active Directory accounts with any of the four special characters in the "Full Name" of the user account won't be able to login.  The four characters are:

  • Asterisks *
  • Open Parenthesis (
  • Close Parenthesis )
  • Backslash \



If any of the four special characters exist in the "Full Name" then the user object's Subject Distinguished Name is affected and they won't be able to login.

This is a known issue and is targeted to be fixed in future versions



Upgrade TPP version to 14.3 or above. 

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