Venafi Encryption Director 6.0-11.0
Venafi Trust Protection Platform 14.1 & 14.2
Active Directory accounts with any of the four special characters in the "Full Name" of the user account won't be able to login. The four characters are:
- Asterisks *
- Open Parenthesis (
- Close Parenthesis )
- Backslash \
If any of the four special characters exist in the "Full Name" then the user object's Subject Distinguished Name is affected and they won't be able to login.
This is a known issue and is targeted to be fixed in future versions
Upgrade TPP version to 14.3 or above.