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Info: Why do some users can see / download a certificate with its Root chain and some others don't?

Info

On some occasions, some users may be able to see / download a certificate with its full certification path

User who can see the full certification path:
Screen_Shot_2015-01-14_at_12.45.53.png

 

User who cannot see the full certification path:
Screen_Shot_2015-01-14_at_12.47.22.png

 

More Info

This will occur when the logged on user does not have View / Read permissions against the CA certificate(s).

For all users to see the full certification path, the CA certificate(s) requires to be in the Root tree

  1. Export the certificate with Root chain with a master admin user
    Screen_Shot_2015-01-14_at_12.49.27.png
  2. Go to the Root tree and import the certificate exported at step 1
  3. An error message should be displayed, and this one is expected
    Screen_Shot_2015-01-14_at_12.57.24.png
  4. Select either the CA certificate or the root of the Root tree
  5. Go to the General tab
  6. Add the user / group who require access to the full certification path
  7. Add the View and Read permissions
    Screen_Shot_2015-01-14_at_13.15.43.png
  8. The user should now be able to view the full certification path
    Screen_Shot_2015-01-14_at_13.16.38.png

 

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