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Error: No Web Services Role

Symptom:

While renewing a certificate or validating a VeriSign/Symantec template, you get the following CA Communication Error:

No web services role

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Cause:

This is caused because you are using a version of Director that utilizes Symantec's VICE 2.0 API but your Symantec Admin certificate is a VICE 1.0 Admin certificate that doesn't have the correct permissions.

Resolution:

Use the following KB https://support.venafi.com/entries/25827006 to contact Symantec and be issued a new Admin certificate in order to use the new VICE 2.0 API

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