Follow

INFO: Venafi Events that point to problems with Agents

Applies to

Venafi Trust Protection Platform 15.4 and higher


Summary

The Venafi Server logs very rich information regarding clients/agents registering and authenticating with the Venafi Server.  If you are seeing any of the following events, further investigation is warranted for the health of a particular agent or the Venafi Server.


More Information

Decimal Event ID Event Name What it means
2424902 Find Client Query Data  There was a problem when an agent tried the communicate with the Venafi Server.  The Venafi Server encountered an error when trying to locate the Client/Agent record
2424898 Partial Registration An agent attempted register but had a null/incorrect registration password.  Because "Record Untrusted" was turned on, the agent information was still recorded but as "Untrusted"
2424896 VOC Error An Agent/Client attempted to initiate communication with the Venafi Server, but encountered an error in validating the Venafi Operational Certificate that the Venafi Server is using in IIS.
2424881 User Registration Database Error The Venafi Server encountered a database error when attempting to register a new agent/client.
2424878 Database Update Error (Trusted Client) A client/agent checked in and sent new information about the system it is installed on, but the Venafi Server experienced an error when attempting to store the update.
2424873 Session Processing Exception A client/agent attempted to communicate with the Venafi Server but an unexpected exception was encountered that prevented the session from occurring successfully.
2424872 Client Failed Authentication A client/agent attempted to authenticate to the Venafi Server, but failed authentication due to bad rolling code.
2424871 Client Not Found A client/agent attempted to authenticate to the Venafi Server, but the account could not be located in the Venafi Server database.
2424866 Duplicate Registration Attempt A client/agent is attempting to register with the Venafi Server, but the Venafi Server is not allowing the registration to take place because the client/agent is already registered.
2424865 Lookup User Database Error There was a problem when an agent tried the communicate with the Venafi Server.  The Venafi Server encountered a database error when trying to locate the Client/Agent record
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk