Symptom:
When starting the Venafi Trust Protection Platform (VED) service, the service fails to start with the error:
Windows could not start the Venafi Trust Protection Platform service on Local Computer. Error 1067: The process terminated unexpectedly.
Cause:
This error will appear if someone mistypes an entry in the zone fields, it can prevent the Venafi Trust Protection Server service from starting.
Diagnostic:
- Login to WebAdmin, and go to the Logging Tree
- Expand Channels, and click on the Default SQL Channel
- Click on the General tab, and select Log View
- Check if there is an Alert error which contains:
Fatal Exception 'An invalid IP address was specified.' was encountered
at System.Net.IPAddress.InternalParse(String ipString, Boolean tryParse)
at Venafi.Core.Address.Parse(String Address)
at Venafi.Core.Zone.a()
at Venafi.Core.Zone.ReadZone(Config config, Zone& zone)
at Venafi.Discovery.Discovery.Run()
.
. - If the above error is present, go to the Windows Application event logs (Event Viewer >Windows Logs > Applications)
- Search for an Error event, and check for the following error description:
Description:
Fatal Exception 'An invalid IP address was specified.' was encountered
at System.Net.IPAddress.InternalParse(String ipString, Boolean tryParse)
at Venafi.Core.Address.Parse(String Address)
at Venafi.Core.Zone.a()
at Venafi.Core.Zone.ReadZone(Config config, Zone& zone)
at Venafi.Discovery.Discovery.Run()
.
. - Those errors points to misconfigured Discovery zone(s) under the engine name in the Platforms tree.
Resolution:
- Open WebAdmin, and go to the Platforms tree
- Click on the engine which is having the issue with the Venafi Trust Protection Platform service not starting, and check the Discovery Zones section
- Edit the Discovery Zone, and ensure that the IP address ranges are valid IP ranges, and do not contain any invalid characters
NOTE: Look for spaces, commas and alphabetical characters. The below entry has an extra space at the beginning of the IP address range. - Correct the entry(s), and start the Venafi Trust Protection Platform service
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