A .HAR file can be used to help determine what information is being posted on each web request and what responses we are getting. This is used to help troubleshoot the Web Consoles.
CHROME
You can record your HTTP session using the Network tab in the Developer Tools in Chrome.
- Open the Developer Tools from the menu (Menu > More Tools > Developer tools), or by pressing F12 (or Fn-F12) on your keyboard.
- Click on the Network tab
- Look for a round button at the top left of the Network tab. Make sure it's red. If it's grey, click it once to start recording.
- Turn on "Preserve log".
- You can use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove unnecessary header information.
- Reproduce the issue.
- Save the capture by right-clicking on the grid and choosing "Save as HAR with Content".
FIREFOX
- Start Firefox Developer Tools in Network mode (Top right menu > Developer > Network, or Ctrl-Shift-E / Cmd-Alt-E on macOS).
- Turn on "Persist logs" on the right.
- Reproduce the issue.
- Save the capture by right-clicking on the grid and choosing "Save all as HAR".
INTERNET EXPLORER/EDGE
See detailed instructions in Inspect network activity in Microsoft Edge DevTools on the Microsoft website.
- Open the Developer Tools from the menu (Menu > More Tools > Developer tools), or by pressing F12 (or Fn-F12) on your keyboard.
- Open the Network tab.
- Look for a round button at the top left of the Network tab. Make sure it's red. If it's grey, click it once to start recording.
- Turn on "Preserve log".
- Reproduce the issue.
- Save the capture by right-clicking on the grid and choosing "Save as HAR with Content".
For Internet Explorer, use HttpWatch:
- Download and Install HttpWatch.
- Start the HttpWatch capture right before reproducing the issue.
- Stop the HttpWatch capture right after reproducing the issue.
- Export the capture to HAR format.
Once complete you can attach the saved file to your support case.
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