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What do I get from maintenance/subscription?

VENAFI SUBSCRIPTION

Adopt and manage your Venafi solutions with complete confidence, knowing you have the software upgrades and updates, and support you need. With these world-class resources at your fingertips, you’ll be able to manage cost, minimize risk and focus on meeting your overall business objectives.

SUBSCRIPTION/MAINTENANCE - overview

Through our software solutions and ecosystem of partnerships, our solutions lower cost, complexity and risk. But great technology is never enough. Venafi subscription/maintenance provides a combination of product upgrades, software updates, and support. It helps you stay current with technology, keeps your Venafi solutions running smoothly, reduces the overall risk to your IT operations and is part of our ongoing commitment to help our customers be successful.

Product Upgrades - new versions

As new versions of software are released, you automatically receive updates as a benefit of your annual subscription program. You have immediate access to the latest technology, which allows you to take advantage of new features and functionality that help you maintain the highest levels

of productivity. Your annual subscription ensures that you have easy access to new software releases without complicated budgeting cycles and individual software purchase requests. And even though you have immediate access to the new software, you have the flexibility to update your systems at the time that best meets your needs.

Product Updates - patches & fixes

Keeping your systems up-to-date with the latest service packs, patches and fixes is critical to maintaining an optimized and secure system. Venafi customers have exclusive access to these crucial resources. Subscribe to receive automatic notifications so you can immediately access the right content, specific to your environment, that will keep your systems updated and running smoothly.

Support

You can leverage the expertise of the world-class Venafi support organization, ensuring you have the help you need, when you need it. Venafi Support is comprised of a network of people, systems and services designed to ensure you receive the highest-quality technical support assistance. We have more than 12 years of experience supporting global enterprises with complex systems and are recognized by customers for delivering excellent support.

  • Comprehensive knowledgebase https://support.venafi.com/forums
  • Technical support responds to support cases 24X7X365
  • Maximum initial response time guidelines based on case severity:

         Sev1: 2 hours     Sev2: 4 hours     Sev3: 8 hours     Sev 4: Next Business Day

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