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Error: "The database cannot be used. You must first update the database schema version to 18.x" message is displayed when editing the Database settings

Applies To:

Venafi Trust Protection Platform versions 18.1 to 18.2

Symptom:

When using Venafi Configuration Console (VCC) to edit the Database settings, you receive the following error:

SQL connection data verification failed: The database cannot be used. You must first update the database schema version to 18.x"

Cause:

Generally, this error actually points to a problem with the database credentials entered. The error is usually misleading.

NOTE: This is fixed in Venafi Trust Protection Platform 18.3.

Resolution:

To get past this error:

  1. Verify the credentials entered into the Venafi Configuration Console and try again
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