Follow

Status Explained for Ideas portal

 

Overview

Venafi Product Management has moved the manaagement of Customer Enhancement Requests, now called "Ideas" to https://ideas.venafi.com, the new Ideas portal.  Ideas can have one of several statuses assigned. 

Status Details

  • no status – Venafi Product Management (PM) has not reviewed this idea yet.  It can sometimes take several weeks for PM to officially review an idea.

  • TellUsMore.png – Venafi Product Management is trying to collect more information on the idea before it provides a disposition which includes soliciting input from customers.

  • mceclip0.png - There are some details we want to look into on our end first before we make a determination of Planned, Not Planned, or Declined.
  • NotPlanned.png – It is a good idea, but doesn’t align with our road map for this year. PM will look at the idea again next year.

  • planned.png – ideas we are trying to address within the next 12 months

  • InProgress.png – ideas we are actively working on. This does not necessarily mean they will be included in the next software release.

  • declined.png – ideas we do not plan on implementing

  • deliverd.png – ideas that have been addressed and released in the software

  • DeliveredWithAlternativeSolution.png – ideas that have been addressed but the problems were solved in a way that is different than what customers may have initially proposed or discussed.  We encourage you to work with your account team and product management to understand why a different solution was decided upon and how it differs from the solution you proposed.

  • mceclip1.png - After reviewing the problem being discussed, we have determined that it is more of a troubleshooting issue and are referring the original poster to Venafi Customer Support for further investigation at https://support.venafi.com.  This can also be used when what you asked for already exists in the software in cases where additional help understand the existing feature might be required. 

  • mceclip2.png - After review, the idea being discussed relates to a feature that is supported by a third party, such as an integration form the Venafi Marketplace or other Third Party.

 

 

Was this article helpful?
1 out of 1 found this helpful

Comments