Applies To:
Digicert customers on versions 19.2 or newer who utilize the Symantec MSSL and CWS enrollment URLs
Summary:
Customers may have received an email similar to this from Digicert:
| "On April 25, 2020, the MSSL and CWS certificate enrollment services on certmanager.websecurity.symantec.com will no longer be available. Make sure your certificate subscribers go to your enrollment pages on digicert.com at certmanager.websecurity.digicert.com, which is the base URL for the certificate enrollment page." |
The Url changes Digicert is talking about are:
Old URL: https://certmanager-webservices.websecurity.symantec.com
New URL: https://certmanager-webservices.websecurity.digicert.com
Venafi updated the URLs within Venafi starting in 19.3. (released around September of 2019) Customers running that version or higher can continue business as usual.
Customers in versions older than 19.3 will still be using the old URL. This will remain active until the end of 2020. Customers running TPP versions older than 19.3 should consider upgrading within that time-frame.
More Info:
If upgrading is not possible by the end of 2020, Venafi Support can help you override the URL on the CA templates using a config attribute. If you need help with this, open a support request by emailing Support@venafi.com.
Steps:
Support may be required to assist customers who can't upgrade before the end of the year. Venafi Support can help you override the URL on the CA templates using a config attribute.
The change consists of a support edit on the CA Template:
1. Navigate to the support tab of the CA Template in question
2. Add the Vice Url attribute. Pre-19.3 customers would want to set it to "https://certmanager-webservices.websecurity.digicert.com/vswebservices/rest/services/
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