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Issue: Error when attempting to renew the Entrust CA Certificate Credential's Cert

Applies to: 

TPP 19.4 to 21.2

Summary: 

When attempting to renew the certificate used for your Entrust CA credentials, the following error is display: "Post CSR failed with exception: The public key of the certificate does not match the value specified" at stage 500 (Posting CSR to CA). 

Cause: 

This certificate can not be renewed via Venafi's Trust Protection Platform.

Resolution: 

Login to your Entrust portal and renew your Advantage SSL certificate use by Trust Protection Platform to interact with Entrust Certificate Services. Then download that certificate and import into your Entrust certificate credentials in TPP.

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