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Error: "Authentication Service is unknown" at stage 800

Symptom:

When provisioning a certificate to a Windows 2008 server, the following error is displayed at stage 800:

Install Certificate failed with error: The authentication service is unknown. (Exception from HRESULT: 0x800706D3)

Cause:

This error is only displayed when attempting to provision a certificate to a Windows 2008 server that meets the following criteria:

  • Is configured as a Microsoft CA
  • Has IIS installed
  • The certificate was issued from that CA
  • You are attempting to provision the cert from the MSCA install to the IIS installation on the same box

 

Resolution

  1. In the Venafi Admin console, select this device within the Policy tree.
  2. Set the Hostname/Address field to localhost.
  3. Save the changes
  4. Retry provisioning the cert to the device.

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